Customer Service Excellence:
"Made me realise I had to listen more and to interrupt less. Very constructive comments from the facilitator!"
Louise De Gabrielle, NWJ Fine Jewellery
"It was great, I enjoyed it. I learnt some good ideas which I am going to tack back to my workplace."
Romona Chetty, NWJ Fine Jewellery
"I experienced the skills to identify clients, and to keep them happy with our service. The training opened our minds to other aspects not known to us. Customer Care is changing but this is the best course I have attended."
Jabulani Khoale, Mangaung Local Municipality
Developing a Sales Professional:
“I need to implement and live what I learned. I expected assistance on power point presentations, but instead got something better. Also, I learned that I never knew how to close. I did not know that I lacked it, until now.”
Karen Olivier, Sodexho Southern Africa
“Very informative and motivating. Interesting ideas and concepts were discussed. Did not enjoy videos, but the ideas and feedback were fun and insightful. Great two days!”
Edna Hayhurst, IRCA Global
“Uncomplicated, simple and informative. Relaxed and interactive atmosphere.”
Janine Smit, Transworld Freight
"Everything about this event was positive - from the presentation to the closing. I needed all the information!"
Denise Mattheys, Courierit
"No improvement needed! You are doing a great job."
Carlo Williams, Tongaat Hulett Sugar
"You have done an excellent job. Thank you for your input - the course is most enjoyable."
A.Anelli, Steenberg Vineyards
Ignite your Telephone Etiquette:
"The course was interactive, learners were encouraged to participate. The background music was a nice touch. No improvement needed - everything was perfect."
Sharon Oliver, Unitrans Passenger
Asiya du Plessis, Department of Land Affairs
"I have learnt something new and acquired a skill that I did not have. Now I have a better understanding because I know the types of people that I am dealing with. Thank you so much. Everything was just perfect."
Sibusiso Ngwenya, IEB
"I found the workshop informative and an eye-opener. There is nothing that needs improvement except perhaps making it a two-day event."
Philisiwe Nkabinde, EES-SIYAKHA
“It’s been a great experience. Thank you for the knowledge you gave me.”
"Excellent training on telephone skills - I believe I will improve a lot with that and will know how to deal with clients."
“Excellent course. Very informative and fun.”