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Fees per delegate
R5 999.00 (excl VAT)

Included in the fees

• Course material
• Parking
• Refreshments
• Lunch
• Certificate of Attendance

Enquiries

E-mail Hennie or phone him on (011) 726-3040

Payment

Electronic Transfers
Name: Equity Compliance and Solution
Bank: FNB
Branch: Northcliff
Branch Code: 253 705
Account No: 62063883964

Cheques to be made payable to Equity Compliance and Solution.

Please fax a copy of the deposit slip together with the registration form to Hennie on (011) 726 2400.

Please do not mail payments.

This specialized, interactive, outcomes-based course has been designed to suit a team leader up to a line manager and has a strong focus on self and organisational improvement.

The first line manager provides the organisational interface with the front line workforce and consequently has a major impact on results. This accelerated learning programme and guided introduction will make first line managers more effective and more confident in less time and with fewer mistakes.

This is a practical, skills-based course which blends theory and practice. Tutor input is followed by management exercises, group discussion and work based skills practice. Delegates work in small groups to apply the theory to real workplace situations and issues, and this equips them to return to the workplace with improved confidence and ready to make a difference. Personal tutor support is available.

The course has been developed from a practical viewpoint, in consultation with experienced Production, Quality, Logistics and Project Managers. The transition from worker to manager is difficult and must be coached and mentored so that the candidate is well prepared to manage the “actions” in the plant/organisation. Through this course, participants are introduced to the concepts needed for leading a team and raising the production, logistics and quality standards of a organisation.

• The course is run over five days and tests are conducted during these lectures.
• The learners are required to complete exercises and two assignments in their own time.
• A problem identification and solution sheet is practised in class and must be presented to the learner’s manager at a later stage when back at work.

A Summative Assessment of three hours is conducted.

COURSE OUTLINE
INTRODUCTION
1	The History of Management
1.1	Management Defined
1.2	The Levels of Management
1.3	Summarized Role of Managers at Each Level
1.4	The Difference between a First Line Manager and an Operator
1.5	The 22 Responsibilities of a First Line Manager
1.6	Authority of a First Line Manager
1.7	Accountability of a First Line Manager
1.8	Management Skills
1.9	Where does an organisation find First Line Managers?
1.10	The Purpose of a Team
Review and Group Discussion
THE FIRST LINE MANAGER AND THE TRANSFORMATION PROCESS
Introduction
2.1	Production and Operations in the Manufacturing and Engineering Industry
2.2	Input Resources
2.3	The Transformation Process
2.4	The Progress Report
2.5	The Functions of Management
Case Study:  Promoted from Operator to Supervisor
2.5	The Functions of Management
2.6	The Critical Role of First Line Management
2.7	Developing Management Skills
Review and Group Discussion
Self-development Exercise
PLANNING
Introduction
3.1	Planning Defined
3.2	Why Planning is Necessary
3.3	The 6 Main Reasons for Planning
3.4	Formal Planning
3.5	Who is Responsible for Planning?
3.6	Planning Horizons
3.7	The Benefits of Formal Planning
3.8	The Planning Process
3.9	The General Requirements of Planning
3.10	Different Types of Plans
3.11	Planning and the First Line Manager
3.12	Characteristics of a Good Plan
Review and Group Discussion
ORGANISING
4.1	Organising: An Introduction
4.2	Organisation
4.3	Reasons for Organising
4.4	Division of Labour
4.5	The Main Business Functions in Organisations
4.6	Organisation Structures and Charts
4.7	Span of Management
4.8	Organisational structures - Departmentalisation
4.9	Line Structure
4.1	Line and Staff Structure
4.11	Authority and Communication
4.12	The Informal Organisation
Review and Group Discussion
DELEGATION, AUTHORITY AND POWER
Introduction
5.1	The Definition of Delegation
5.2	The Importance of Delegation
5.3	The Need for Decentralisation of Authority
5.4	The Difference between Centralisation and Decentralisation
5.5	Delegation
5.6	How to Improve Delegation
5.7	The Art of Delegation
5.8	Power
5.9	Line and Staff Authority
Review
LEADERSHIP
Introduction
6.1	Differences between Managers and Leaders
6.2	Leading and Directing
6.3	Who is responsible for Leadership ?
6.4	How do I become a better leader?
6.5	What type of a leader am I?
Review
MOTIVATION
Introduction
7.1	The History of Motivation
7.2	The Reasons why Motivation is important
7.3	Motivation of Self
7.4	Different theories on Motivation
7.4.1	Maslow's Hierarchy of Needs
7.4.2	The Application of Maslow's Pyramid of needs
7.5	Herzberg's Hygiene and Motivator Factor
7.6	McClelland's Need Theory
7.7	Motivation of Self and the Team
7.8	Understanding Motivation - Recognition and Trust
Review
COMMUNICATION
Introduction
8.1	Interpersonal Communication
8.2	The Importance of Listening
8.3	Communication Skills
8.4	Organisational Communication Systems
Review
Case Study: Poor Communication leads to chaos
CONTROL
Introduction
9.1	Control
9.2	The Control Process
9.3	The Importance of Control
9.4	Standards
9.5	The Control of Productivity
9.6	The Control of Inventory
9.7	The Control of Information
9.8	Characteristics of an Effective Control System
9.9	Control by Exception
9.10	Summary
Review and Class Exercise
PERSONAL AND ORGANISATIONAL MANAGEMENT IMPROVEMENT
Introduction
10.1	How do I improve my management skills?
10.2	Self Management
10.3	Learn and Grow
10.4	Problem Solving
10.5	Growing Emotionally
10.6	Improve Communication
10.7	Make use of TQM
10.8	The Learning Organisation
10.9	Conclusion

About your facilitator

Gert Oberholster has spent the past twenty years gaining experience in many aspects of Production, Project, Logistical and Quality Management while being employed by various organisations. At present he is a consultant, where he makes use of process consultation techniques to operate, on assignment, as an independent advisor in the fields of Quality, Project and Production Management. What really sets Gert apart is the fact that he has received training on the Toyota Production Systems at the Toyota Manufacturing plant in Durban. Toyota is the worlds’ most productive company, and their Kaizen champions know how to instill productivity into any other type of organisation. He holds a Bachelor’s degree in Project Management and a BSc Honours in Industrial Technology. Gert is a registered ETDP Assessor and Moderator. He lectures since 2004 at various prominent South African Companies and for a University in the Production, Quality, Logistics and Project Management Field. 

	ENQUIRIES ABOUT OUR CONSULTING SERVICES E-mail Lungile Nxumalo or phone Lungile on (011) 726-3040
	ENQUIRIES ABOUT OUR WORKSKOPS AND SEMINARS E-mail Hennie Oosthuizen or phone Hennie on (011) 726-3040
	ENQUIRIES ABOUT OUR CONFERENCE CENTRE E-mail Caroline Chamboko or phone Caroline on (011) 726-3040
	ENQUIRIES ABOUT OUR CONFERENCES E-mail Ryan Muller or phone Ryan on (011) 726-3040